01
Technical Support Fundamentals
01
Technical Support Fundamentals
Gain essential skills in Information Technology, including computer hardware, the Internet, software, troubleshooting, and customer service. This foundational course introduces you to the multifaceted world of IT, providing a broad overview of topics within this field. This is the first course in the IT Support Specialist Certificate, a series designed to prepare you for an entry-level IT Support Specialist role.
Course Info
Objectives
By the end of this course, you’ll be able to:
- understand how the binary system works
- assemble a computer from scratch
- choose and install an operating system on a computer
- understand what the Internet is, how it works, and the impact it has in the modern world
- learn how applications are created and how they work under the hood of a computer
- utilize common problem-solving methodologies and soft skills in an Information Technology setting
Prerequisites
No prior experience required
Audience
Beginner
Available languages
English